Frequently Asked Questions
Everything you need to know about bringing Siena Home into your living space.
What is the typical shipping time for furniture and decor?
Standard decor items typically arrive within 5-7 business days. For larger furniture pieces, we use specialized white-glove carriers, which usually takes 2-4 weeks depending on your location.
Do you offer international shipping?
Currently, Siena Home ships within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable unless they arrive damaged.
Are your wood products sustainably sourced?
Yes, sustainability is a core value at Siena Home. We partner with artisans who use FSC-certified timber and eco-friendly finishes to ensure your home is both beautiful and responsible.
How can I track the status of my white-glove delivery?
Once your order leaves our warehouse, you will receive a tracking link via email. Our delivery partner will also call you 24-48 hours in advance to schedule a specific delivery window.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger furniture purchases.